Shipping and delivery

Every musical instrument (lyres and frame drums included) is diligently handcrafted upon request with care and conscientiousness, and it usually takes 2 to 4 weeks to complete, depending on the type (in high-demand periods, it might take a little bit longer). By then, you will have a tracking number to track the journey of your instrument to your doorstep (it usually takes 1 to 2 weeks for the shipping company to deliver it to its new owner, based on which part of the they live in).

Our items are carefully packaged, marked as fragile, and shipped through premium shipping companies.

Simple shipping (no longer supported)

This was the cheapest shipping method available for sending our lovingly handcrafted musical instruments to our customers. Due to various mishandling cases from several national carriers around the globe, we decided not to support it anymore.

Each order using this shipping option:

• Is packaged with love and extra care, and marked as “fragile”.
• Has tracking number, to be able to track your package at any given time.
• Is shipped via Hellenic Post (Greece’s national shipping carrier).
• Is delivered to you via your country’s default shipping carrier (for example: USPS for the United States).

Everything that is beyond us, is beyond us: delays, mishandle and damage due to your country’s default shipping company etc. In the unfortunate event that something goes wrong on an order with “Simple shipping”, LUTHIEROS family will always be on your side and help you find out the best solution (as we done in the past too all our customers who asked for our aid).

Until today, all our beautifully handcrafted instruments arrived at their new homes (around the world) without any issues.

Additionally, please be aware that:

• Import taxes are beyond our control, and they are collected by customs authorities of the country of delivery. 
• There are no import taxes for orders delivered to European Union.

Refunds and Exchanges

We offer a 100% guarantee on our instrument’s top-quality workmanship, meaning that we will repair any structural defects or faults (we will cover the additional cost for the needed materials too).

All strings may take some days to adjust to the tension as well, as they are handmade with minimal machinery. Light “blemishes” that do not affect structure or sound are expected and these are what make our instruments unique and one-of-a-kind. 🙂

Due to the fact that each item is handcrafted after an order is placed, we handle each purchase as a custom order. In that sense, customer orders or items on sale (discount, etc.) are not refunded, so if you have any doubts about it, feel free to ask us any questions before placing your order.

All of our instruments are handmade products and the production process lends itself to variations. All LUTHIEROS musical instruments are sold “as-is” and by purchasing a LUTHIEROS product, you acknowledge such variations will occur.

100% Guaranteed Delivery

We have experienced delays only in a very small percentage of our packages during the last few years, mainly due to the fact that the COVID-19 pandemic significantly impacted the worldwide shipping industry. Even if (obviously) this is not our fault, the LUTHIEROS family ensures that every order will be delivered no matter what the circumstances are.

We can’t accept cancelations due to delivery delays, so if time is a top priority for you, get in touch with us before placing your order.

What’s more, take into consideration that every musical instrument is handcrafted, with much love and care, upon request. As a result, the usual time is between 2 to 4 weeks, based on the specific instrument and the time an order was placed. So, once again, if time is a top priority for you, please get in touch with us before placing your order.