Each of our musical instruments is meticulously handcrafted upon request with the utmost care and attention to detail. The typical crafting time ranges from 2 to 4 weeks, depending on the instrument type and current demand. During peak periods, it may take slightly longer; during quieter times, it may be completed sooner (sometimes within a week).

Once your instrument is ready, you’ll receive a tracking number to follow her journey to your doorstep. Shipping typically takes 1 to 2 weeks, depending on your location.

All orders are securely packaged, insured, and clearly marked as fragile, then shipped via reputable, premium shipping carriers to ensure safe and timely delivery.

Simple Shipping (No Longer Supported)

This was once the most affordable shipping method we offered for delivering our lovingly handcrafted musical instruments. However, due to repeated mishandling incidents by various national postal carriers around the world, we have decided not to support this method anymore. We see each of our lyres as a creation born from deep care and craftsmanship — almost like sending our children out into the world. And frankly, this shipping route too often felt like sending them into a war zone. We simply can’t continue to take that risk with something so precious.

For reference, here’s how this option functioned:

• Orders were carefully packaged with love, marked clearly as fragile.

• A tracking number was provided for basic shipment visibility.

• Shipments were handled by Hellenic Post (Greece’s national carrier).

• Delivery was completed by your country’s local postal service (e.g., USPS in the United States).

Should any customer experience issues under this method in the past, the LUTHIEROS family has always stood by them, offering our support and helping find the best possible resolution — and we will continue to do so.

Until today, all of our beautifully handcrafted instruments have reached their new homes around the world safely and without issue.

Please also note:

• Import taxes are determined and collected by the customs authorities of the destination country and are beyond our control.

• Orders shipped within the European Union are not subject to import taxes.

Return and Refund Policy

At LUTHIEROS, every musical instrument is lovingly handcrafted after each order is placed. No molds, no mass production — just human hands, natural materials, and years of tradition. This means that each instrument is a one-of-a-kind creation, shaped by both intention and the natural variation found in wood, horn, and skin.

Because of this, we treat every order as a custom order, and custom orders are non-refundable. This also applies to instruments purchased on sale or through special offers.

However, we offer a 100% guarantee on the structural integrity and craftsmanship of our instruments. If any material fault or structural defect occurs, we’ll repair it at no cost to you — covering materials and labor.

Please note:

• All instruments are sold “as is” and may include natural variations in color, grain, or texture — which are not flaws, but features of a handcrafted item.

• Our master luthiers always prioritize musicality and sound quality above all. If visual perfection is a top priority for you, we kindly ask that you let us know before placing your order.

• Strings are handmade and may require some days of tuning adjustment. This is entirely normal, especially with natural gut or sugar-based strings.

• Minor surface marks or aesthetic “blemishes” that do not affect playability or durability are expected and embraced as part of what makes your instrument truly yours.

If you’re ever unsure about an instrument or would like help choosing the right model for your needs, we’re always here to offer guidance — before and after your purchase.

100% Guaranteed Delivery

Over the past few years, only a very small percentage of our shipments have experienced delays — most of which were during the global disruptions caused by the COVID-19 pandemic. While such delays are beyond our control, the LUTHIEROS family is committed to ensuring that every order reaches its destination, no matter the circumstances. 

Please note that we cannot accept cancellations due to shipping delays. If timely delivery is essential for you, we strongly encourage you to contact us before placing your order so we can discuss the best options.

Additionally, keep in mind that every musical instrument is handcrafted with great care and attention to detail, and is made to order. The standard crafting time is typically 2 to 4 weeks, depending on the type of instrument and the volume of orders at the time.

Once again — if timing is important, don’t hesitate to reach out before ordering. We’re here to help! We also keep a small, curated selection of ready-to-ship instruments for those in a real hurry — feel free to ask us what’s currently available.